Important Update on Crisis Services

Important Update on Crisis Services

Hello Community Partners,

We want to inform you about significant changes coming to TCN’s Crisis Division as a result of funding cuts from external sources beyond TCN’s control. This has several key impacts on our Greene County services and on how the community engages with us. Below is an overview of what to expect and how we will move forward.

1. Changes to the Crisis Line

Effective August 1, 2025, Greene County access to the TCN 24-hour Crisis Line (937-376-8701) will end. Calls to this number will reach an automated attendant with this message:

“Thank you for calling the TCN Crisis Line. If this is a life-threatening emergency, please hang up and call 911. If you are experiencing thoughts of suicide, please hang up and call the 988 Suicide and Crisis Lifeline.  If this is not an emergency, please hang up and call 937-376-8700 during regular business hours. This crisis line is no longer in service due to external funding cuts.”

First responders who previously called the Crisis Line should call 988, which includes a required Columbia Suicide Screening. At times, your call may be answered by a non-local backup center. Please know that TCN is working diligently to minimize any disruptions and to continue providing the high level of care you expect from our agency.

2. Other Crisis Programs

External funding has also significantly reduced for several programs resulting in the elimination of Greene County Crisis programs including:

  • Quick Response Team (QRT)

  • CIT outreach and follow-up

  • OSP-OVI outreach and follow-up

  • After-hours and weekend on-call availability

Despite this, we are taking steps to maintain continuity of care and community support:

  • The Emergency Services Care Coordinator position has ended, and Nicole Folks has transitioned to a new role as 988 Floor Coach, helping strengthen our 988 Center and realign our crisis services to meet current needs.

  • Nicole will remain a key contact for our community partners, coordinating with our 988 Call Center Specialists to link individuals to resources and do outreach and follow-up with TCN clients and treatment providers when appropriate. Nicole may be reached directly at 937-376-8760 and via email at nfolks@tcn.org.

3. Jail Services

External funding for Greene County jail services has been constructively eliminated to the extent that the rates provided to TCN were reduced to 40 percent of the cost needed to provide the current level of services at a financial break-even.  Currently TCN provides a Psychiatrist and Independent Counselor to the jail.  TCN is working with stakeholders to look for other funding opportunities to continue providing these important services in Greene County Jail.  If the funding opportunities are not viable, TCN will no longer be providing Greene County jail services as of August 1, 2025.

Moving Forward

We know these changes have a significant impact on our clients and our community partners. Please know that TCN’s mission has not changed: we remain dedicated to delivering high-quality, compassionate behavioral health care to the community. Training on internal processes to support these changes is underway at TCN so we are fully prepared to serve our community.

We understand you are likely to have questions and concerns. We invite you to reach out directly to Chief Development Officer Chris Pinkelman at (937) 376-8760 or cpinkelman@tcn.org.

Thank you for your trust in TCN and your continued partnership in serving the needs of our community.

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